Hybrid IT Help Desk Technician — Remote-Ready Support

The Community Builders, Inc.; Saint Paul (MN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer contributions to Health Savings Accounts

403(b) retirement plan with company match

Confidential, 24/7 Employee Assistance Program

Job summary

A leading nonprofit organization seeks an IT Help Desk Support Technician to provide comprehensive support for technological needs of employees. The ideal candidate will have technical proficiency, a strong focus on customer service, and 2 years of IT support experience. This role features a hybrid schedule with benefits including medical insurance and a retirement plan. You will troubleshoot and resolve issues, maintain devices, and document support interactions in a ticketing system. Opportunity for career growth in a mission-driven environment.

Qualifications

• 2 years of experience in IT support.
• Experience with enterprise technology platforms.
• Ability to lift 50 lbs of equipment.

Responsibilities

• Provide technical support to TCB employees via various channels.
• Maintain computers and mobile devices with the latest updates.
• Document support activities in a web-based ticketing system.

Skills

Customer service excellence

Technical proficiency in networking and security

Communication skills

Time management

Education

High School Diploma or GED

2-year college program or equivalent work experience

Tools

Microsoft Office 365

Cisco Meraki Networks

Zoom

Malwarebytes

Job description

A leading nonprofit organization seeks an IT Help Desk Support Technician to provide comprehensive support for technological needs of employees. The ideal candidate will have technical proficiency, a strong focus on customer service, and 2 years of IT support experience. This role features a hybrid schedule with benefits including medical insurance and a retirement plan. You will troubleshoot and resolve issues, maintain devices, and document support interactions in a ticketing system. Opportunity for career growth in a mission-driven environment.