Support Specialist

Mains Technology Solutions; Northern (KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health insurance

Generous paid time off

Flexible work arrangements

Job summary

A growing IT solution provider in Pennsylvania is seeking a Support Specialist to join their team. This role involves providing first-level technical support to users, diagnosing hardware and software issues, and documenting requests in the ticketing system. Ideal candidates should possess basic knowledge of IT, strong communication skills, and customer service aptitude. The company offers flexible work arrangements and a comprehensive benefits package including health insurance and generous PTO.

Qualifications

• Basic knowledge of networking fundamentals.
• Experience in a customer service role preferred.
• IT-related degree or certification is a plus.

Responsibilities

• Provide first-level support for end users via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues.
• Document support requests in the ticketing system.

Skills

Basic knowledge of computer hardware

Strong communication skills

Customer service skills

Ability to work in a team

Willingness to learn

Education

High school diploma or equivalent

Tools

Windows operating systems

Microsoft Office Suite

Ticketing systems

Remote desktop tools

Job description

We are seeking a Support Specialist to join our growing IT team! If you're passionate about technology, eager to learn, and ready to assist users with technical issues, this is the perfect opportunity to start or grow your career in IT.

Key Responsibilities

• Provide first-level support for end users via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues on PCs, laptops, mobile devices, and printers.
• Escalate more complex issues to senior technicians as needed.
• Document support requests, resolutions, and follow-up actions in the ticketing system.

Requirements

• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong communication and customer service skills.
• Ability to work in a team environment and take direction from senior team members.
• Willingness to learn and adapt to new technologies.
• High school diploma or equivalent (an IT-related degree or certification is a plus).

Preferred Skills

• Familiarity with Windows operating systems and Microsoft O2ice Suite.
• Experience with ticketing systems and remote desktop tools.
• Basic understanding of network concepts (TCP/IP, DNS, etc.).

About the Company

• Comprehensive health insurance plans with optional vision and dental coverage.
• Generous paid time off (PTO) policy including paid holidays.
• Flexible work arrangements with options for remote work or hybrid schedules.

How to Apply

If you're ready to join our growing team and business we want to hear from you!

Apply today by submitting your resume and a brief cover letter outlining your interest in the this role. Click the "Apply Now" button above to email your cover letter and resume.