Helpdesk Support Specialist — Path to Tier 3 & Systems Eng

WizeHire, Inc; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

Paid time off and holidays

Training and certification opportunities

Clear career growth path

Job summary

A technology support company in Austin, TX is seeking a Helpdesk Support Specialist to provide first-level technical support to end users. This role involves diagnosing and resolving hardware, software, and network issues, serving as the primary contact for IT support requests. Competitive compensation and benefits such as medical, dental, and vision coverage, along with paid time off and a clear career growth path are offered. This position is not remote or hybrid.

Qualifications

• Provides first-level technical support to end users.
• Diagnoses, troubleshoots, and resolves hardware, software, and network-related issues.
• Ensures high level of customer service and accurate documentation.

Job description

A technology support company in Austin, TX is seeking a Helpdesk Support Specialist to provide first-level technical support to end users. This role involves diagnosing and resolving hardware, software, and network issues, serving as the primary contact for IT support requests. Competitive compensation and benefits such as medical, dental, and vision coverage, along with paid time off and a clear career growth path are offered. This position is not remote or hybrid.