Help Desk Technician — Secret Clearance Required

Caliber Systems Inc.; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading tech solutions company is seeking a Help Desk Specialist to provide IT support remotely. Candidates must have prior Service Desk operations experience and hold either Network+, A+, or Security+ certification, along with an active DoD Secret clearance. Responsibilities include troubleshooting Windows OS, resolving email issues, and assisting users with software applications. The position is on site and offers a budget of $40,000-$50,000 annually, providing strong learning and mentorship opportunities.

Qualifications

• Must have one of the following: Network+, A+ or Security+ Certification.
• Must have an active DoD Secret clearance or higher.
• Previous computer technical support experience.
• Understanding of Active Directory for password resets.
• Proficient knowledge of hardware and software technologies.

Responsibilities

• Serve as the initial point of contact for user issues.
• Gather and analyze information about user problems.
• Provide technical support for hardware, systems, and applications.
• Assist in navigating application menus and possibly remote support.
• Troubleshoot network connectivity issues.

Skills

Troubleshooting Windows Operating Systems

Email Issue Resolution (MS Outlook)

Communication Skills

Customer Service Skills

Teamwork

Written and Verbal Communication

Education

High School Diploma or equivalent

Tools

Service Desk Software

Job description

A leading tech solutions company is seeking a Help Desk Specialist to provide IT support remotely. Candidates must have prior Service Desk operations experience and hold either Network+, A+, or Security+ certification, along with an active DoD Secret clearance. Responsibilities include troubleshooting Windows OS, resolving email issues, and assisting users with software applications. The position is on site and offers a budget of $40,000-$50,000 annually, providing strong learning and mentorship opportunities.