Onsite Help Desk Technician - Active DoD Secret Clearance

Caliber Systems Inc.; Arizona; On-site; USD 40,000 - 50,000; Full time

Job summary

A leading technology solutions provider is seeking a remote Help Desk Specialist to support clients in Arizona. This role requires an active Secret clearance and offers a budgeted salary of $40,000-50,000 per year. The ideal candidate will troubleshoot Windows operating systems, manage email issues, and provide exceptional customer service. Experience with Service Desk software and a valid certification like Network+, A+, or Security+ is essential. Join a team that values mentorship and professional growth.

Qualifications

• Must have Network+, A+ or Security+ Certification.
• Must have an active DoD Secret clearance or higher.
• Previous experience in computer technical support is essential.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge of Service Desk software and technologies.

Responsibilities

• Serve as first point of contact for user issues.
• Analyze user problems to provide appropriate solutions.
• Provide technical support for hardware and applications.
• Assist with troubleshooting network connectivity issues.

Skills

Troubleshooting Windows Operating systems

Resolving email issues, specifically MS Outlook

Communication skills

Outstanding customer service skills

Teamwork

Written and verbal communications

Education

High School Diploma or equivalent

Tools

Service Desk software

Job description

A leading technology solutions provider is seeking a remote Help Desk Specialist to support clients in Arizona. This role requires an active Secret clearance and offers a budgeted salary of $40,000-50,000 per year. The ideal candidate will troubleshoot Windows operating systems, manage email issues, and provide exceptional customer service. Experience with Service Desk software and a valid certification like Network+, A+, or Security+ is essential. Join a team that values mentorship and professional growth.