Onsite IT Help Desk Technician - Secret Clearance

Syneren Technologies Corporation; Alexandria (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology company in Alexandria, VA is seeking a Help Desk Technician. This position requires providing first-level technical support for hardware and software issues. The ideal candidate has strong customer service and communication skills, along with 1-2 years of IT support experience. Technical certifications like CompTIA Security+ and AZ-900 are preferred. The job demands an Active Secret Clearance.

Qualifications

• 1–2 years of IT support or call center experience required.
• CompTIA Security+ and AZ-900 certifications preferred.
• Active Secret Clearance is required.

Responsibilities

• Respond to support requests via phone, email, or ticketing system.
• Troubleshoot desktops, laptops, printers, and basic networking.
• Install and update software and configure new devices.
• Manage user accounts and access permissions.
• Escalate complex issues to senior staff.
• Document and track support tickets.

Skills

Customer service skills

Communication skills

Troubleshooting

Familiarity with Windows

Familiarity with Mac OS

Education

High school diploma or equivalent

Technical certifications

Tools

Remote support tools

Job description

A technology company in Alexandria, VA is seeking a Help Desk Technician. This position requires providing first-level technical support for hardware and software issues. The ideal candidate has strong customer service and communication skills, along with 1-2 years of IT support experience. Technical certifications like CompTIA Security+ and AZ-900 are preferred. The job demands an Active Secret Clearance.