Help Desk Support Specialist I — Secret Clearance Eligible
Randstad
14 days+
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Job summary
A leading staffing agency is seeking a Help Desk Support Specialist I for a FORTUNE 500® company in Oak Ridge, TN. This role offers $18.12/hr and requires the ability to obtain a Secret security clearance, along with Security+ and ITIL V3 certifications. Candidates must have experience in technical support, customer service skills, and proficiency in desktop support. This position demands flexibility for shift work, focusing on delivering first-line technical support and ensuring effective communication with clients.
Qualifications
- 2+ years of technical experience.
- Proficient in desktop and networking support.
- Ability to communicate technical information effectively.
Responsibilities
- Provide first line technical support to computer customers.
- Interact with customers regarding software distribution and network status.
- Demonstrate customer service and leadership skills.
Skills
Customer service
Technical support
Desktop support
Networking support
Communication
ITIL V3 Foundations
Security+
Education
High school education or equivalent
Associate's Degree
Tools
MS Windows
Office
VPN
Anti-virus software
Help desk software
Active Directory
Job description
A leading staffing agency is seeking a Help Desk Support Specialist I for a FORTUNE 500® company in Oak Ridge, TN. This role offers $18.12/hr and requires the ability to obtain a Secret security clearance, along with Security+ and ITIL V3 certifications. Candidates must have experience in technical support, customer service skills, and proficiency in desktop support. This position demands flexibility for shift work, focusing on delivering first-line technical support and ensuring effective communication with clients.
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