Help Desk Technician - DoD Secret Clearance

CALIBRE; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Job summary

CALIBRE is seeking a remote Help Desk Specialist to support our client in Arizona. This position requires an active DoD Secret clearance and prior IT Service Desk operations experience. Successful candidates will provide technical support for hardware and applications, troubleshoot Windows Operating Systems, and resolve email issues. The role emphasizes outstanding customer service skills and teamwork. The annual salary is between $40,000 and $50,000 based on location adjustments.

Qualifications

• Proficient with troubleshooting all Windows Operating Systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Outstanding customer skills with the ability to empathize and professionally troubleshoot.

Responsibilities

• Serve as the first point of contact for user issues.
• Gather and analyze information to resolve user problems.
• Provide technical support for hardware and applications.

Skills

Troubleshooting Windows Operating Systems

Troubleshooting MS Outlook

Clear communication skills

Customer service skills

Team collaboration

Written and verbal communication

Education

High School Diploma or equivalent

Tools

Service Desk software

Job description

CALIBRE is seeking a remote Help Desk Specialist to support our client in Arizona. This position requires an active DoD Secret clearance and prior IT Service Desk operations experience. Successful candidates will provide technical support for hardware and applications, troubleshoot Windows Operating Systems, and resolve email issues. The role emphasizes outstanding customer service skills and teamwork. The annual salary is between $40,000 and $50,000 based on location adjustments.