Secret-Cleared Help Desk Technician — Mid Level

Intellect Solutions LLC; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services company is seeking a candidate for a service desk position supporting users in diverse locations. Responsibilities include managing trouble tickets, account management, and providing Tier I/II support. Ideal candidates will have an associate's degree in a technical field, effective communication skills, and experience with key technologies such as Remedy, Office 365, and Active Directory. Sec+ certification and US citizenship with a Secret clearance are mandatory for this role.

Qualifications

• Associates degree in a technical field is required.
• Experience with hardware installations, including workstations and servers.
• Sec+ certification and US Citizenship required.

Responsibilities

• Manage trouble tickets within the Remedy system.
• Support user transfers and provide Tier I/II support.
• Handle account management tasks including creating and unlocking accounts.

Skills

Experience with Remedy

Effective written communication

Verbal communication

Customer support

Education

Associates degree in technical field

Tools

Windows server domain

LAN/WAN and Internet systems

Office 365

Windows 10

Microsoft Office

Active Directory

Microsoft System Center Configuration Manager (SCCM)

Job description

A technology services company is seeking a candidate for a service desk position supporting users in diverse locations. Responsibilities include managing trouble tickets, account management, and providing Tier I/II support. Ideal candidates will have an associate's degree in a technical field, effective communication skills, and experience with key technologies such as Remedy, Office 365, and Active Directory. Sec+ certification and US citizenship with a Secret clearance are mandatory for this role.