Secret-Cleared Help Desk Technician – On‑Site IT Support

C3EL; American Samoa; On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking an Intermediate Help Desk Technician to provide IT support in American Samoa. The role involves troubleshooting technical issues across classified networks, ensuring adherence to SLAs, and requires an active Secret clearance and relevant certifications. Candidates should have 5–7 years of IT support experience, particularly with Altiris and Active Directory administration. This position is ideal for a customer-oriented professional looking to work on-site in a critical support role.

Qualifications

• 5–7 years of experience providing IT support services in mixed environments.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 1 baseline certification (Net+ CE or equivalent).

Responsibilities

• Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
• Troubleshoot and resolve issues with hardware, software, and mobile devices.
• Manage and track incidents through ticketing systems.

Skills

Technical support

Troubleshooting hardware

Troubleshooting software

Customer service

Active Directory administration

Networking fundamentals

Education

High School diploma or equivalent

Tools

Altiris Help Desk

Altiris Deployment Solution (DS)

SCCM

Job description

A technology solutions company is seeking an Intermediate Help Desk Technician to provide IT support in American Samoa. The role involves troubleshooting technical issues across classified networks, ensuring adherence to SLAs, and requires an active Secret clearance and relevant certifications. Candidates should have 5–7 years of IT support experience, particularly with Altiris and Active Directory administration. This position is ideal for a customer-oriented professional looking to work on-site in a critical support role.