Secret-Cleared Help Desk Technician I-II | 24/7 DoD Support

3squaredtechnology; Alabama; On-site; USD 40,000 - 60,000; Full time

Job summary

A technology service provider is seeking a qualified Helpdesk Technician I-II for their team in Montgomery, AL. Responsibilities include providing 24/7 support, diagnosing technical issues, and ensuring effective communication with users. Candidates must possess customer service experience and an ACTIVE Secret-Level clearance. This role offers opportunities for overtime and mentorship within a dynamic team environment.

Qualifications

• 2-4 years of help desk or customer service experience.
• Must be a US Citizen with an ACTIVE Secret-Level clearance.
• Willing to work overtime, holidays, and weekends if necessary.

Responsibilities

• Provide help desk support via phone/email.
• Diagnose client technical issues and gather necessary information.
• Document requests and track incidents in ticket management system.

Skills

Telephone customer service

Help desk experience

Technical support

Problem-solving skills

Strong English skills

Management skills

Education

Associate degree or equivalent

Tools

Ticketing Software (e.g., Remedy)

Job description

A technology service provider is seeking a qualified Helpdesk Technician I-II for their team in Montgomery, AL. Responsibilities include providing 24/7 support, diagnosing technical issues, and ensuring effective communication with users. Candidates must possess customer service experience and an ACTIVE Secret-Level clearance. This role offers opportunities for overtime and mentorship within a dynamic team environment.