Help Desk Technician — Fast-Paced IT Support

CVS Health Corporation; Wyoming (OH); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Paid time off

Job summary

CVS Health Corporation is seeking a Help Desk Support Specialist to deliver frontline IT assistance by phone. You will resolve or escalate incidents for employees, contractors, and clients, maintaining excellent service and adhering to call-center metrics.

The role requires 2+ years in support, strong communication, and the ability to learn new apps quickly in a fast-paced environment. Full-time on-site role with a comprehensive benefits package.

Qualifications

• 2+ years in technical or desktop support or call center roles.
• Experience with Windows 10 and Office 365 preferred.
• Ability to diagnose and escalate issues with strong customer service.

Responsibilities

• Provide IT assistance primarily over the phone to CVS Health users.
• Resolve or escalate incidents within SLAs while following process.
• Maintain CVS knowledge base and deploy software using automated tools.

Skills

Customer service

Communication

Typing speed

Problem-solving

Team player

Rapid learning

Education

High School Diploma

Tools

Windows 10

Office 365

Edge & Chrome

Active Directory

Azure Active Directory

Mainframe AS400

SQL Server

Putty

VPN software

Citrix

VMware Horizon

Dameware

SCCM Remote Control

HP Printer Support

Job description

CVS Health Corporation is seeking a Help Desk Support Specialist to deliver frontline IT assistance by phone. You will resolve or escalate incidents for employees, contractors, and clients, maintaining excellent service and adhering to call-center metrics.

The role requires 2+ years in support, strong communication, and the ability to learn new apps quickly in a fast-paced environment. Full-time on-site role with a comprehensive benefits package.