IT Help Desk Specialist — Fast, Friendly Tech Support

CVS Health Corporation; Nevada (IA); Hybrid; USD 48,712,000 - 97,854,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Retirement plan

Job summary

CVS Health Corporation is seeking a Help Desk Support Specialist to provide phone-based IT assistance and act as the first line of support for business applications. The role requires strong customer service, rapid issue diagnosis, and effective escalation to resolve incidents within SLA in a high-volume call center environment.

The position offers full-time hours, competitive benefits, and opportunities to learn new technologies while supporting CVS Health employees, contractors, and clients

Qualifications

• 2+ years of recent technical support experience, desktop support, call center phone support, or in-person customer service.

Responsibilities

• Field inbound calls in a fast-paced call center environment.
• Diagnose issues or escalate to appropriate teams.
• Maintain and reference the CVS knowledge base for supported products.
• Deploy software using automated tools in break/fix scenarios.
• Collaborate with teammates to resolve complex issues and meet service levels.

Skills

Technical support

Desktop support

Call center experience

Education

High School Diploma

Tools

Windows 10

Office 365

Azure AD

VPN

Citrix

VMware Horizon

Job description

CVS Health Corporation is seeking a Help Desk Support Specialist to provide phone-based IT assistance and act as the first line of support for business applications. The role requires strong customer service, rapid issue diagnosis, and effective escalation to resolve incidents within SLA in a high-volume call center environment.

The position offers full-time hours, competitive benefits, and opportunities to learn new technologies while supporting CVS Health employees, contractors, and clients