IT Help Desk Specialist — Fast-Paced Customer Support

CVS Health Corporation; Washington (District of Columbia); Hybrid; USD 23,000 - 47,000; Full time

Job summary

CVS Health Corporation is seeking a Help Desk Support Specialist to provide IT assistance, primarily over the phone, supporting employees, contractors, and clients. You will be the first point of contact for incidents and will escalate when needed, collaborating with IT teams to deliver timely solutions.

The role requires strong customer service, 2+ years of recent technical support, and a high school diploma.

Qualifications

• 2+ years of recent technical support, desktop support, or call center experience.
• Experience supporting employees, contractors, and clients.
• Strong customer service and communication skills for non-technical audiences.

Responsibilities

• Provide IT assistance primarily over the phone as front line support.
• Diagnose and resolve or escalate technical issues in a fast-paced call center.
• Maintain and update CVS knowledge base and follow service desk processes.
• Deploy software using automated tools in break/fix scenarios.
• Collaborate with IT teams to ensure incidents are resolved within SLA.

Skills

Technical support

Desktop support

Call center experience

Customer service

Problem-solving

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

Active Directory

Azure Active Directory

Mainframe AS400

Putty/Unix

SCCM Remote Control

VPN - Cisco AnyConnect

Citrix

VMware Horizon

SQL Server

HP Printer Support

Job description

CVS Health Corporation is seeking a Help Desk Support Specialist to provide IT assistance, primarily over the phone, supporting employees, contractors, and clients. You will be the first point of contact for incidents and will escalate when needed, collaborating with IT teams to deliver timely solutions.

The role requires strong customer service, 2+ years of recent technical support, and a high school diploma.