IT Help Desk Specialist: Fast-Paced, Customer-Focused Support

CVS Health Corporation; Town of Montana (WI); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Help Desk Support Specialist to provide IT assistance, primarily over the phone, as the front line of support for multiple business applications. You will work in a fast-paced environment, diagnose issues, and escalate when needed to keep incidents within SLA.

The role emphasizes excellent customer service, adherence to Service Desk processes, and close collaboration with IT teams and end-users to deliver timely resolutions.

Qualifications

• 2+ years recent technical support or desktop support experience.
• Experience in a fast-paced call center environment is preferred.

Responsibilities

• Provide IT assistance primarily over the phone as the front line of support.
• Diagnose issues and escalate or resolve within defined SLAs.
• Adhere to Service Desk processes, procedures, and metrics.
• Collaborate with end-users and IT teams to resolve incidents.
• Deploy software using automated tools in break/fix scenarios.

Skills

Customer service

Problem solving

Communication

Phone support

Typing 30+ WPM

Education

High School Diploma

Tools

Windows 10

Office 365

Edge

Chrome

Active Directory Users & Computers

Azure Active Directory

Putty / SSH

SCCM Remote Control

Cisco AnyConnect VPN

Citrix / VMware Horizon

Job description

CVS Health Corporation is seeking a Help Desk Support Specialist to provide IT assistance, primarily over the phone, as the front line of support for multiple business applications. You will work in a fast-paced environment, diagnose issues, and escalate when needed to keep incidents within SLA.

The role emphasizes excellent customer service, adherence to Service Desk processes, and close collaboration with IT teams and end-users to deliver timely resolutions.