Help Desk Specialist - Frontline IT Support Pro

CVS Health Corporation; California (MO); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Help Desk Support Specialist to serve as the front line for IT support across business applications. This full-time role supports employees, contractors, and clients, delivering timely resolution and exceptional customer service in a fast-paced call center environment.

You'll diagnose issues, escalate when needed, and deploy software using automated tools while adhering to Service Desk policies.

Qualifications

• 2+ years recent technical support experience, desktop support experience, call center phone support experience, or in-person customer service.

Responsibilities

• Provide IT assistance, primarily over the phone, as front line support for business applications.
• Diagnose issues and quickly resolve or escalate as needed.
• Adhere to Service Desk processes and maintain knowledge base updates.
• Deploy software using automated tools in break/fix scenarios.
• Collaborate with team to resolve complex issues and deliver high-quality solutions.

Skills

Customer service

Technical support

Problem solving

Communication

Typing speed 30+ WPM

Team collaboration

Learning agility

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

AD Admin Tools

Azure AD

AS400/Putty

Dameware

SCCM

VPN (AnyConnect)

Citrix & VMware Horizon

Job description

CVS Health is seeking a Help Desk Support Specialist to serve as the front line for IT support across business applications. This full-time role supports employees, contractors, and clients, delivering timely resolution and exceptional customer service in a fast-paced call center environment.

You'll diagnose issues, escalate when needed, and deploy software using automated tools while adhering to Service Desk policies.