Help Desk Specialist: Fast-Paced IT Support Pro

CVS Health Corporation; Nebraska; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus eligibility

Job summary

CVS Health is hiring a Help Desk Support Specialist to deliver frontline IT assistance, primarily by phone, for CVS Health applications. You will work in a fast-paced call center, diagnose and resolve issues, and escalate when needed.

Strong communication and a customer-service mindset are essential. The role requires 2+ years in technical support, familiarity with Windows 10 and Office 365, and the ability to learn quickly.

Qualifications

• 2+ years of technical support or call-center experience.
• Experience with Windows 10 and Office 365 products is preferred.
• Strong communication and problem-solving skills; able to assist non-technical users.

Responsibilities

• Provide IT assistance primarily over the phone as the front line of support.
• Escalate incidents to appropriate teams while following Service Desk processes.
• Diagnose and resolve or elevate technical issues in a timely manner.
• Maintain CVS knowledge base and required procedures.
• Deploy software using automated tools in break/fix scenarios.

Skills

Technical support

Phone support

Typing 30+ WPM

Customer service

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

Active Directory

Job description

CVS Health is hiring a Help Desk Support Specialist to deliver frontline IT assistance, primarily by phone, for CVS Health applications. You will work in a fast-paced call center, diagnose and resolve issues, and escalate when needed.

Strong communication and a customer-service mindset are essential. The role requires 2+ years in technical support, familiarity with Windows 10 and Office 365, and the ability to learn quickly.