IT Help Desk Specialist - Fast-Paced Customer Support

Socket.dev; Kentucky; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in the United States is seeking a Help Desk Support Specialist to provide IT assistance primarily by phone for a range of business applications. The Level 1 technician is the first escalation point for IT inquiries from employees, contractors, and clients, collaborating with end-users and IT teams to ensure timely resolution.

This full-time role requires 40 hours weekly, 2+ years of experience, and strong communication skills.

Qualifications

• 2+ years recent technical support or desktop support experience.
• Strong written and oral communication skills.
• Ability to diagnose and escalate issues while following Service Desk processes.

Responsibilities

• Provide IT assistance primarily over the phone for business applications.
• Serve as first escalation point for IT inquiries from employees, contractors, and clients.
• Collaborate with end-users and IT teams to ensure timely incident resolution.
• Operate within IT Service Center policies while delivering excellent customer service.

Skills

Customer service

Communication

Problem solving

Typing speed 30+ WPM

Team collaboration

Fast learner

Education

High School Diploma

Tools

Windows 10

Microsoft 365

Edge/Chrome

Active Directory

Azure AD

AS/400 & QL3270

Putty

SQL Server

SCCM/Remote Control tools

VPN Clients

Citrix

VMware Horizon

Job description

CVS Health in the United States is seeking a Help Desk Support Specialist to provide IT assistance primarily by phone for a range of business applications. The Level 1 technician is the first escalation point for IT inquiries from employees, contractors, and clients, collaborating with end-users and IT teams to ensure timely resolution.

This full-time role requires 40 hours weekly, 2+ years of experience, and strong communication skills.