IT Help Desk Specialist — Fast-Paced User Support

CVS Health Corporation; Colorado; Hybrid; USD 48,712,000 - 97,854,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Help Desk Support Specialist to provide frontline IT assistance, primarily over the phone, for CVS Health applications. This role supports employees, contractors, and clients, working in a fast-paced call center environment and adhering to established Service Desk procedures.

The position requires a high school diploma and 2 years of technical support or related experience, with strong communication skills and a customer-first mindset.

Qualifications

• 2 years recent technical support experience, desktop support experience, call center phone support experience, or in-person customer service.
• High School Diploma required.
• Ability to diagnose and resolve technical issues and communicate effectively with non-technical users.
• Excellent written and verbal communication and strong customer service skills.

Responsibilities

• Provide IT help desk support over the phone for CVS applications and services.
• Adhere to CVS Service Desk processes and escalation procedures.
• Collaborate with IT teams to resolve incidents within defined SLA.
• Maintain up-to-date CVS knowledge base and learn new applications quickly.

Skills

Technical support experience

Phone support

Customer service

Call center

Desktop support

Education

High School Diploma

Tools

Windows 10

Office 365

Edge & Chrome

Active Directory

Azure Active Directory

AS400/3270 Mainframe

Dameware / SCCM

HP Printer Support

VPN (Cisco AnyConnect)

Citrix / VMware Horizon

Job description

CVS Health Corporation is seeking a Help Desk Support Specialist to provide frontline IT assistance, primarily over the phone, for CVS Health applications. This role supports employees, contractors, and clients, working in a fast-paced call center environment and adhering to established Service Desk procedures.

The position requires a high school diploma and 2 years of technical support or related experience, with strong communication skills and a customer-first mindset.