IT Help Desk Specialist — Fast-Paced Support

CVS Health Corporation; South Dakota; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Comprehensive benefits package

Job summary

CVS Health is seeking a Help Desk Support Specialist to provide IT assistance primarily over the phone for CVS Health applications. The Level 1 technician serves as the first escalation point for IT inquiries from employees, contractors, and clients, resolving incidents within defined timeframes.

Requirements include 2+ years of technical support experience, strong customer service, and the ability to work in a fast-paced call center.

Qualifications

• 2+ years of technical support experience
• Excellent customer service and problem-solving skills
• Strong communication with non-technical users

Responsibilities

• Provide IT assistance primarily over the phone to CVS Health users
• Diagnose, resolve or escalate technical issues to appropriate teams
• Adhere to Service Desk processes and document incidents
• Deploy software using automated tools and maintain knowledge base

Job description

CVS Health is seeking a Help Desk Support Specialist to provide IT assistance primarily over the phone for CVS Health applications. The Level 1 technician serves as the first escalation point for IT inquiries from employees, contractors, and clients, resolving incidents within defined timeframes.

Requirements include 2+ years of technical support experience, strong customer service, and the ability to work in a fast-paced call center.