Help Desk Technician - Customer-Facing Support + PTO

Lose Design; Chesterfield (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Help Desk Technician to deliver exceptional customer service. In this role, you will manage customer enquiries and ensure satisfaction, while scheduling work according to customer needs. Candidates should possess excellent communication and problem-solving skills, as well as a high school diploma. The firm offers competitive pay, 25 days holiday plus bank holidays, a pension scheme, and more in a supportive work environment.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including product and service questions.
• Follow and improve departmental processes and company service standards.
• Ensure databases are up-to-date with client details.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Help Desk Technician to deliver exceptional customer service. In this role, you will manage customer enquiries and ensure satisfaction, while scheduling work according to customer needs. Candidates should possess excellent communication and problem-solving skills, as well as a high school diploma. The firm offers competitive pay, 25 days holiday plus bank holidays, a pension scheme, and more in a supportive work environment.