Customer-Facing Help Desk Technician

Lose Design; Charleston (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Help Desk Technician to deliver exceptional customer service, manage inquiries, and improve client relationships. This role requires proactive communication, effective problem-solving skills, and the ability to follow up thoroughly with customers. The ideal candidate will have a high school diploma and previous customer-facing experience. The position offers competitive pay, 25 days of holidays, and benefits such as a pension scheme and paid time off.

Qualifications

• Previous work in a customer-facing position is essential.
• Self-motivated and team-oriented with reliable transportation.
• Ability to work effectively as a member of a team.

Responsibilities

• Manage customer enquiries and provide job progress updates.
• Reply to incoming calls and address service questions.
• Ensure databases are kept up-to-date with client details.
• Participate in training/meetings for policy updates.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma or G.E.D.

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Help Desk Technician to deliver exceptional customer service, manage inquiries, and improve client relationships. This role requires proactive communication, effective problem-solving skills, and the ability to follow up thoroughly with customers. The ideal candidate will have a high school diploma and previous customer-facing experience. The position offers competitive pay, 25 days of holidays, and benefits such as a pension scheme and paid time off.