Customer-Facing Help Desk Technician

Lose Design; Florence (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

25 days paid holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm in South Carolina is seeking a Help Desk Technician to enhance customer satisfaction and manage inquiries. Responsibilities include replying to customer calls, maintaining database accuracy, and ensuring service standards are met. Ideal candidates possess strong customer service skills, problem-solving abilities, and familiarity with office equipment. This position offers competitive pay, paid time off, and other benefits. Join us in creating welcoming and functional spaces for clients.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-oriented.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Follow and improve departmental processes and service standards.
• Keep track of customer accounts and provide updates.

Skills

Excellent customer service skills

Problem-solving skills

Excellent written and verbal skills

Excellent interpersonal skills

Proficient with office equipment

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A design firm in South Carolina is seeking a Help Desk Technician to enhance customer satisfaction and manage inquiries. Responsibilities include replying to customer calls, maintaining database accuracy, and ensuring service standards are met. Ideal candidates possess strong customer service skills, problem-solving abilities, and familiarity with office equipment. This position offers competitive pay, paid time off, and other benefits. Join us in creating welcoming and functional spaces for clients.