Customer-Facing Help Desk Technician

Lose Design; Goose Creek (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A dynamic design firm in Goose Creek is seeking an experienced Help Desk Technician to enhance customer relationships and service efficiency. The role involves managing customer enquiries, providing updates, and ensuring customer satisfaction in a highly interactive, team-oriented setting. Candidates should have prior customer-facing experience, possess a high school diploma or equivalent, and be skilled in customer service, problem-solving, and office equipment. This position offers competitive pay and a comprehensive benefits package including paid time off and a pension scheme.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers with product and service questions.
• Provide thorough follow-ups to customer interactions ensuring satisfaction.
• Keep databases updated with client details and work progress.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A dynamic design firm in Goose Creek is seeking an experienced Help Desk Technician to enhance customer relationships and service efficiency. The role involves managing customer enquiries, providing updates, and ensuring customer satisfaction in a highly interactive, team-oriented setting. Candidates should have prior customer-facing experience, possess a high school diploma or equivalent, and be skilled in customer service, problem-solving, and office equipment. This position offers competitive pay and a comprehensive benefits package including paid time off and a pension scheme.