Customer-Facing Help Desk Technician

Lose Design; Rock Hill (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking an experienced Help Desk Technician to deliver exceptional front desk service while maximizing customer satisfaction. You will manage customer inquiries and provide updates, while participating in a dynamic team environment. Must have excellent customer service and communication skills, and a high school diploma. This role offers competitive pay along with benefits such as a pension scheme, paid time off, and life insurance.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers.
• Refer to customer scripts when working through difficult situations.
• Follow and improve departmental processes and service standards.
• Ensure databases are kept up-to-date.
• Participate in team training to ensure policy knowledge.
• Keep track of customer accounts and make updates.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking an experienced Help Desk Technician to deliver exceptional front desk service while maximizing customer satisfaction. You will manage customer inquiries and provide updates, while participating in a dynamic team environment. Must have excellent customer service and communication skills, and a high school diploma. This role offers competitive pay along with benefits such as a pension scheme, paid time off, and life insurance.