Customer-Facing Help Desk Technician

Lose Design; Blythewood (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm is seeking a Help Desk Technician in Blythewood to enhance customer relationships and manage inquiries effectively. Responsibilities include answering customer calls, providing updates, and ensuring customer satisfaction. Ideal candidates possess strong customer service and problem-solving skills, with a high school diploma or equivalent. This role offers competitive pay, paid time off, and a pension scheme among other benefits, creating a supportive team environment.

Qualifications

• Previous work in a customer-facing position.
• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.

Responsibilities

• Reply to incoming calls from customers including service questions.
• Provide thorough follow-ups to customer interactions.
• Keep track of customer accounts and update information.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A design firm is seeking a Help Desk Technician in Blythewood to enhance customer relationships and manage inquiries effectively. Responsibilities include answering customer calls, providing updates, and ensuring customer satisfaction. Ideal candidates possess strong customer service and problem-solving skills, with a high school diploma or equivalent. This role offers competitive pay, paid time off, and a pension scheme among other benefits, creating a supportive team environment.