Customer-Facing Help Desk Technician

Lose Design; Lexington (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Help Desk Technician to enhance customer satisfaction and build relationships. In this dynamic role, you will manage customer inquiries, provide job updates, and maintain client databases. Strong customer service and communication skills are essential. Candidates should have a high school diploma and experience in a customer-facing position. The firm offers competitive pay, holidays, a pension scheme, and paid time off.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Refer to customer scripts when working through difficult situations.
• Follow and improve departmental processes and company service standards.
• Ensure databases are kept up-to-date with progressing work and client details.
• Participate in training/meetings to ensure knowledge is up to date.
• Keep track of customer accounts and update new account information.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Help Desk Technician to enhance customer satisfaction and build relationships. In this dynamic role, you will manage customer inquiries, provide job updates, and maintain client databases. Strong customer service and communication skills are essential. Candidates should have a high school diploma and experience in a customer-facing position. The firm offers competitive pay, holidays, a pension scheme, and paid time off.