Customer-Facing Help Desk Technician

Lose Design; Lynchburg (SC); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm in South Carolina is seeking a Help Desk Technician to manage customer inquiries and ensure satisfaction. The role requires excellent customer service skills and previous experience in a customer-facing position. Responsibilities include replying to customer calls, updating databases, and following up with customers to ensure satisfaction. This position offers a competitive salary, paid time off, and other benefits, fostering a supportive work environment.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including service questions.
• Ensure that all databases are kept up-to-date.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Knowledge of Office Suite

Job description

A design firm in South Carolina is seeking a Help Desk Technician to manage customer inquiries and ensure satisfaction. The role requires excellent customer service skills and previous experience in a customer-facing position. Responsibilities include replying to customer calls, updating databases, and following up with customers to ensure satisfaction. This position offers a competitive salary, paid time off, and other benefits, fostering a supportive work environment.