Customer-Facing Help Desk Technician

Lose Design; Hartsville (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

25 days holiday + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a dynamic Help Desk Technician to enhance customer relationships and provide exceptional service. This role involves managing customer inquiries, ensuring satisfaction, and scheduling work in alignment with KPIs. Candidates should possess excellent customer service skills, a high school diploma, and prior customer-facing experience. The firm offers competitive pay, 25 days holiday plus bank holidays, a pension scheme, and paid time off, fostering a collaborative work environment.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers.
• Follow and improve departmental processes and company service standards.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a dynamic Help Desk Technician to enhance customer relationships and provide exceptional service. This role involves managing customer inquiries, ensuring satisfaction, and scheduling work in alignment with KPIs. Candidates should possess excellent customer service skills, a high school diploma, and prior customer-facing experience. The firm offers competitive pay, 25 days holiday plus bank holidays, a pension scheme, and paid time off, fostering a collaborative work environment.