Customer-Facing Help Desk Technician

Lose Design; Columbia (SC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Paid Time Off (PTO)

Pension Scheme

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking an experienced Help Desk Technician to manage customer inquiries and provide thorough follow-ups, ensuring customer satisfaction. The ideal candidate will have excellent communication and problem-solving skills and a high school diploma. Responsibilities include responding to customer calls, updating databases, and participating in team meetings. The position offers competitive pay, 25 holidays + bank holidays, PTO, and a pension scheme, promoting a collaborative work environment.

Qualifications

• Previous work in a customer-facing position.
• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.

Responsibilities

• Reply to incoming calls from customers.
• Follow and improve departmental processes.
• Ensure databases are kept up-to-date.
• Participate in team training/meetings.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking an experienced Help Desk Technician to manage customer inquiries and provide thorough follow-ups, ensuring customer satisfaction. The ideal candidate will have excellent communication and problem-solving skills and a high school diploma. Responsibilities include responding to customer calls, updating databases, and participating in team meetings. The position offers competitive pay, 25 holidays + bank holidays, PTO, and a pension scheme, promoting a collaborative work environment.