Help Desk Tech: Customer-Facing IT Support Pro

Arete Technologies, Inc.; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading IT service provider in Richmond, Virginia, seeks a Help Desk Tech to provide computer support via phone or on-site. Responsibilities include troubleshooting network issues and managing help desk tickets, as well as hardware and software installations. The ideal candidate must have strong communication skills and the ability to work well in a team environment. Opportunities for growth and professional development in a dynamic and supportive workplace await the right individual.

Qualifications

• Basic understanding of Active Directory in a multiple Domain network environment.
• Excellent interpersonal skills for customer-facing interactions.
• Ability to perform in a team environment.

Responsibilities

• Provide IT support via phone, email, or in-person.
• Troubleshoot network connectivity issues.
• Perform installations and troubleshooting of hardware and software.
• Conduct daily inspections of server room.
• Manage backup tape rotation.
• Perform activation for network jacks.
• Provide basic training on phone operations.

Skills

Network connectivity troubleshooting

Desktop hardware support

Active Directory understanding

Excellent interpersonal skills

Teamwork

Tools

Mitel phone systems

PCs

Printers

Job description

A leading IT service provider in Richmond, Virginia, seeks a Help Desk Tech to provide computer support via phone or on-site. Responsibilities include troubleshooting network issues and managing help desk tickets, as well as hardware and software installations. The ideal candidate must have strong communication skills and the ability to work well in a team environment. Opportunities for growth and professional development in a dynamic and supportive workplace await the right individual.