Senior Help Desk Technician

Apex Systems; Madison (WI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Certification discounts

Job summary

A technology solutions provider is seeking a skilled technical support specialist to assist customers in resolving issues related to hardware, software, and operating systems. The role requires 2-5 years of experience in IT support and strong communication skills. Candidates will provide support via phone and remote methods while maintaining on-site presence twice a week. Benefits include medical and retirement plans, with professional development resources offered.

Qualifications

• 2–5+ years experience in Service Desk & IT/Desktop Support.
• Strong communication and customer service skills.
• Familiarity with ITSM/ticketing systems like Cherwell is a bonus.

Responsibilities

• Provide technical support to customers via phone and remote/on-site.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Document solutions and update the knowledge base.

Skills

Technical support

Communication skills

Customer service

Troubleshooting hardware

Troubleshooting software

Tools

ITSM/ticketing systems

Job description

A technology solutions provider is seeking a skilled technical support specialist to assist customers in resolving issues related to hardware, software, and operating systems. The role requires 2-5 years of experience in IT support and strong communication skills. Candidates will provide support via phone and remote methods while maintaining on-site presence twice a week. Benefits include medical and retirement plans, with professional development resources offered.