Onsite IT Field Technician - Install, Troubleshoot & Support

Endurance IT Services; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services firm in Richmond, VA is seeking a Field Service Technician to ensure optimal performance of video, internet, and customer-facing technologies. The role involves troubleshooting onsite issues, installing routers and services, and maintaining accurate service records. The ideal candidate is customer-focused, solution-oriented, and comfortable with light installations. This entry-level contract position requires a strong commitment to customer satisfaction and a willingness to learn new technologies.

Qualifications

• Proven customer service skills with a hands-on, solution-oriented mindset.
• Ability to meet scheduled appointment windows and manage time effectively.
• Comfortable performing light installations and diagnosing basic technical problems.

Responsibilities

• Troubleshoot and resolve onsite issues related to video, internet, and customer connectivity.
• Install and activate routers, TVs, and internet services using plug-and-play methods.
• Maintain accurate service records by updating tickets and managing appointment schedules.

Skills

Customer service skills

Solution-oriented mindset

Foundational networking knowledge

Tools

Routers

Job description

A technology services firm in Richmond, VA is seeking a Field Service Technician to ensure optimal performance of video, internet, and customer-facing technologies. The role involves troubleshooting onsite issues, installing routers and services, and maintaining accurate service records. The ideal candidate is customer-focused, solution-oriented, and comfortable with light installations. This entry-level contract position requires a strong commitment to customer satisfaction and a willingness to learn new technologies.