Help Desk Technician | Frontline IT Support & Growth

Brightworks IT; North Carolina; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary based on experience

Certification reimbursement and study time

Health, dental, and vision insurance

401(k) with company match

Supportive team environment with mentorship

Job summary

Brightworks IT is seeking a Help Desk Technician to join their front-line support team in North Carolina. This role involves being the first point of contact for technical support across varied IT environments, performing troubleshooting, and resolving issues related to Windows, Microsoft 365, and networking. Candidates should have 1-3 years of relevant experience, a strong understanding of IT fundamentals, and excellent customer service skills. Competitive salary along with certification reimbursement and health insurance are offered.

Qualifications

• 1–3 years of experience in a help desk or IT support environment.
• Excellent customer service skills, patient with non-technical users.
• Reliable transportation for onsite visits.

Responsibilities

• Provide Tier 1/Tier 2 support via phone and ticketing system.
• Troubleshoot issues related to Windows, networking, and Microsoft 365.
• Document all work in ConnectWise and manage ticket statuses.

Skills

Windows 10/11

Microsoft 365 administration

Customer service skills

Networking fundamentals

Education

CompTIA A+, Network+, or Security+ certification

Tools

ConnectWise Manage

Kaseya

Datto

Job description

Brightworks IT is seeking a Help Desk Technician to join their front-line support team in North Carolina. This role involves being the first point of contact for technical support across varied IT environments, performing troubleshooting, and resolving issues related to Windows, Microsoft 365, and networking. Candidates should have 1-3 years of relevant experience, a strong understanding of IT fundamentals, and excellent customer service skills. Competitive salary along with certification reimbursement and health insurance are offered.