IT Help Desk Specialist: Fast, Expert Tech Support

Inteletech Global Inc; Richmond (VA); On-site; USD 34,095 - 48,560; Full time

Job summary

A technology support company in Richmond, VA, is seeking a Technical Support Specialist to provide consultative support services. You will act as the first point of contact for technical issues, resolving user problems and ensuring optimal system performance. Responsibilities include managing help desk requests, documenting support history, and maintaining hardware and software setups. The position offers compensation of $30.00 per hour.

Qualifications

• Experience in providing technical support to faculty and staff.
• Ability to accurately document request history and support efforts.
• Proficiency in installation and maintenance of hardware and software.

Responsibilities

• Act as the first point of contact for technical support.
• Provide timely problem resolution and ensure system performance.
• Document requests and manage tickets in the Help Desk system.

Skills

Technical support

Strong communication

Problem solving

Documentation

Tools

Help Desk Ticketing System

Desktop and laptop setup

Job description

A technology support company in Richmond, VA, is seeking a Technical Support Specialist to provide consultative support services. You will act as the first point of contact for technical issues, resolving user problems and ensuring optimal system performance. Responsibilities include managing help desk requests, documenting support history, and maintaining hardware and software setups. The position offers compensation of $30.00 per hour.