IT Help Desk Specialist: Fast, Friendly Support

OLSA Resources, Inc.; Princeton (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT support company based in Princeton is seeking a dedicated Support Technician. In this role, you will answer incoming calls, log service requests, and diagnose technical problems effectively. The ideal candidate will have an associate degree in Computer Science or a related field, along with at least two years of relevant experience in technical support. Strong communication skills and the ability to work in a fast-paced environment are essential. This position offers opportunities to enhance your technical knowledge and grow within the company.

Qualifications

• 2 years of lab or nursing or med tech experience or technical support experience.
• At least one, typically three years experience in IT or equivalent education/work experience.
• Sufficient knowledge of IT operations to resolve inquiries independently.

Responsibilities

• Answer calls at the Support Center and log service requests.
• Diagnose problems by asking accurate questions professionally.
• Prioritize and log calls, reset passwords, resolve issues.

Skills

Excellent customer service

Interpersonal skills

Organizational skills

Communication skills

Ability to work in a fast paced environment

Understanding of Windows based applications

Familiarity with Lotus and Microsoft Suite

Ability to learn new processes

Education

Associate degree in Computer Science or related discipline

Job description

A leading IT support company based in Princeton is seeking a dedicated Support Technician. In this role, you will answer incoming calls, log service requests, and diagnose technical problems effectively. The ideal candidate will have an associate degree in Computer Science or a related field, along with at least two years of relevant experience in technical support. Strong communication skills and the ability to work in a fast-paced environment are essential. This position offers opportunities to enhance your technical knowledge and grow within the company.