Help Desk Analyst IV: Employer Background Checks

Mbi Llc; Richmond (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

A technology solutions company is seeking a Help Desk Analyst to support a job applicant background check program. This role involves interacting with employers to set up and maintain accounts, while requiring strong computer skills and proficiency with Microsoft products. Ideal candidates will possess excellent verbal and written communication skills, alongside significant experience in customer relations and multitasking within dynamic environments. This full-time position is located onsite in Richmond, Virginia.

Qualifications

• 8 years of advanced computer skills.
• 8 years of experience multitasking and resolving issues.
• 8 years of customer relations experience.

Responsibilities

• Interact with employers via various means to maintain accounts.
• Determine employer eligibility and manage account access.

Skills

Advanced computer skills

Ability to multitask

Customer relations skills

Good verbal and written communication skills

Proficiency with Microsoft products

Job description

A technology solutions company is seeking a Help Desk Analyst to support a job applicant background check program. This role involves interacting with employers to set up and maintain accounts, while requiring strong computer skills and proficiency with Microsoft products. Ideal candidates will possess excellent verbal and written communication skills, alongside significant experience in customer relations and multitasking within dynamic environments. This full-time position is located onsite in Richmond, Virginia.