Help Desk & Documentation Specialist

Marathon TS; Ashburn (VA); On-site; USD 33,117 - 39,743; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A tech-driven support company in Virginia is seeking a Help Desk Specialist to ensure quality documentation and deliver effective technical support. The role includes analyzing documents and communicating solutions to users while maintaining high standards. Candidates should have an Associate's degree and at least two years of experience in help desk support. Competitive benefits including medical and vision insurance are provided.

Qualifications

• 2+ years of experience in help desk support.
• Proficient in documentation tools and help desk software.
• Strong analytical skills for assessing usability of technical documents.

Responsibilities

• Ensure documentation aligns with quality standards while providing technical support.
• Analyze product documentation and write user guides.
• Communicate troubleshooting instructions to remote users.

Skills

Help desk support

Technical writing

Communication skills

Education

Associate’s degree in Communications, Technical Writing, Information Technology, or a related field

Tools

Microsoft Word

Adobe FrameMaker

Job description

A tech-driven support company in Virginia is seeking a Help Desk Specialist to ensure quality documentation and deliver effective technical support. The role includes analyzing documents and communicating solutions to users while maintaining high standards. Candidates should have an Associate's degree and at least two years of experience in help desk support. Competitive benefits including medical and vision insurance are provided.