Senior Helpdesk Analyst - Customer Support Troubleshooting

360 IT Professionals; Englewood (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Ohio is seeking a dedicated customer support specialist. This full-time position requires over 6 years of total experience with at least 2 years in a helpdesk role. Candidates should have strong troubleshooting skills, and experience with Microsoft Office applications is essential. Local consultants are preferred for an in-person interview. This role offers a unique opportunity to work with a dynamic team dedicated to delivering high-performance IT solutions.

Qualifications

• 6+ years total experience required.
• 2+ years of experience in customer support of helpdesk role.
• Experience with Microsoft Office applications.
• Experience with troubleshooting skills.

Responsibilities

• Provide customer support in a helpdesk role.
• Troubleshoot and resolve technical issues for clients.

Job description

A leading IT solutions provider in Ohio is seeking a dedicated customer support specialist. This full-time position requires over 6 years of total experience with at least 2 years in a helpdesk role. Candidates should have strong troubleshooting skills, and experience with Microsoft Office applications is essential. Local consultants are preferred for an in-person interview. This role offers a unique opportunity to work with a dynamic team dedicated to delivering high-performance IT solutions.