Hearing Care Coordinator - Patient Engagement & Outreach

Sonova USA Inc.; Bolingbrook (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K match

Medical/Dental/Vision

Free hearing aids

PTO & holidays

No nights/weekends

LegalShield

Floating holiday

Job summary

Sonova USA Inc. in Bolingbrook, IL seeks a Patient Care Coordinator to drive patient engagement and clinic growth. You will work with the Hearing Care Professional to deliver an outstanding patient experience, educate patients on care options, and coordinate appointments and outreach activities.

The role combines sales, service, and community outreach to expand patient opportunities and strengthen referral networks. Clinic hours are weekdays with no evenings or weekends required.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred.
• Experience in hearing healthcare or related field a plus.
• Sales, customer service, or community outreach experience preferred.

Responsibilities

• Create a welcoming, professional patient experience and support clinic growth.
• Conduct outbound calls to schedule tests and appointments; follow up with patients.
• Educate patients on hearing care products, services, and solutions.
• Develop relationships with patients, physicians, and community partners to drive referrals.
• Schedule and manage clinic daily operations; verify insurance benefits; process payments.
• Travel locally for community outreach and represent the clinic professionally.

Skills

Sales

Customer Service

Communication

Outbound Calls

Relationship Building

Organization

Time Management

Travel Local

MS Office

EMR/EHR experience

Education

High School Diploma

Associate's degree

Tools

MS Office

EMR/EHR

Job description

Sonova USA Inc. in Bolingbrook, IL seeks a Patient Care Coordinator to drive patient engagement and clinic growth. You will work with the Hearing Care Professional to deliver an outstanding patient experience, educate patients on care options, and coordinate appointments and outreach activities.

The role combines sales, service, and community outreach to expand patient opportunities and strengthen referral networks. Clinic hours are weekdays with no evenings or weekends required.