Hearing Care Coordinator | Patient Access & Scheduling

Sonova Group; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K matching

Free hearing aids for employees

PTO & Holidays

No nights or weekends

LegalShield & Identity Theft

Floating holiday

Job summary

Sonova is seeking a Patient Care Coordinator for Charlotte, NC to work closely with clinical staff, schedule appointments, verify benefits, and support patients in daily clinic operations. The role emphasizes patient interaction, accurate record-keeping, and collaboration with Hearing Care Professionals.

The position requires 2+ years in healthcare and strong communication skills; outsourcing is not included. Benefits include competitive pay and a supportive team environment.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in a healthcare environment preferred.
• Previous customer service experience required.
• Knowledge of HIPAA regulations is beneficial.

Responsibilities

• Greet patients with a positive, professional attitude.
• Schedule appointments and assist with patient flow.
• Verify insurance benefits and details; assist with payments.
• Provide first-level support to patients and answer questions.

Skills

Customer service

Communication

Relationship building

HIPAA awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Sonova is seeking a Patient Care Coordinator for Charlotte, NC to work closely with clinical staff, schedule appointments, verify benefits, and support patients in daily clinic operations. The role emphasizes patient interaction, accurate record-keeping, and collaboration with Hearing Care Professionals.

The position requires 2+ years in healthcare and strong communication skills; outsourcing is not included. Benefits include competitive pay and a supportive team environment.