Healthcare Tech Support & Onboarding Specialist

Cross Country Healthcare

Nebraska

On-site

USD 21,000 - 30,000

Full time

7 days ago

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Job summary

Cross Country Healthcare is seeking a customer support (full-time) professional to assist healthcare professionals and internal teams with onboarding, payroll, benefits, and portal navigation. You will handle calls, chats, texts, and emails, and act as a social media ambassador connecting professionals with recruiters.

The role requires a client-focused mindset, excellent communication, and proficiency with MS Office and social media tools.

Qualifications

Customer service oriented – client focused.
Pleasant and helpful yet direct demeanor on the telephone.
Working knowledge of MS Office Suite, social media platforms.
Strong verbal and written communication skills.

Responsibilities

Assist healthcare professionals and internal departments resolve a variety of issues onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
Use our applicant tracking system to communicate and notate issues from support request to resolution.
Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
Company equipment will be provided for use during employment.