Care Team Specialist: Healthcare Support & Onboarding

Cross Country Healthcare; Nevada; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Wellness program through Burnalong

Job summary

Cross Country Healthcare is seeking a Care Team Specialist to join our team to support healthcare professionals with exceptional service and issue resolution across onboarding, payroll, benefits, and portal navigation.

You will handle outbound and inbound communications via phone, chat, text, social media, and email, act as a social media ambassador, and document issues in our applicant tracking system. This role emphasizes relationship building and customer-centric support.

Qualifications

• HS diploma or GED; BS/BA degree preferred.
• Working knowledge of MS Office Suite and social media platforms.
• Customer service oriented – client focused.
• Exemplary interpersonal skills.
• Adaptability to evolving situations.
• Pleasant and helpful yet direct demeanor on the telephone.
• Ability to relate to a variety of people and establish meaningful relationships.

Responsibilities

• Create the best possible experience for our healthcare professionals by contributing new ideas to improve the candidate experience.
• Assist healthcare professionals and internal departments with onboarding, payroll, benefits, portal navigation, and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Support professional onboarding and pre/post boarding processes.
• Work closely with support teams to educate and communicate issues and solutions.
• All other duties as assigned.

Skills

Customer service

Interpersonal skills

Adaptability

Phone etiquette

Relationship building

Communications

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office Suite

Social media platforms

Job description

Cross Country Healthcare is seeking a Care Team Specialist to join our team to support healthcare professionals with exceptional service and issue resolution across onboarding, payroll, benefits, and portal navigation.

You will handle outbound and inbound communications via phone, chat, text, social media, and email, act as a social media ambassador, and document issues in our applicant tracking system. This role emphasizes relationship building and customer-centric support.