Healthcare Tech Support & Onboarding Advocate

Cross Country Healthcare; Texas; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness platform

Job summary

Cross Country Healthcare is a market-leading, tech-enabled workforce solutions and advisory firm with decades of experience in healthcare staffing. We support onboarding, payroll, benefits, and portal navigation for healthcare professionals, acting as a social media ambassador and liaison with recruiters.

We handle inquiries via calls, chats, texts, emails, and social channels, using our ATS to track issues and educate professionals on assignments while providing essential equipment for daily

Qualifications

• Experience assisting healthcare professionals with onboarding, payroll, benefits, and portal navigation.
• Strong customer service orientation and clear communication skills.
• Familiarity with MS Office Suite and social media platforms.

Responsibilities

• Make outbound calls and respond to inbound calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador, engaging with healthcare professionals and recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate healthcare professionals on processes they will follow and manage expectations for each assignment.
• Provide company equipment (laptop, monitor, keyboard, mouse, headset) for use during employment.

Job description

Cross Country Healthcare is a market-leading, tech-enabled workforce solutions and advisory firm with decades of experience in healthcare staffing. We support onboarding, payroll, benefits, and portal navigation for healthcare professionals, acting as a social media ambassador and liaison with recruiters.

We handle inquiries via calls, chats, texts, emails, and social channels, using our ATS to track issues and educate professionals on assignments while providing essential equipment for daily