Healthcare Onboarding & Support Specialist

Cross Country Healthcare, Inc.; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness platform

Local gym access

Job summary

Cross Country Healthcare, Inc. is seeking a Care Team Specialist to deliver exceptional customer service to healthcare professionals and coordinate onboarding, payroll, benefits, and portal navigation.

You will use multiple channels to assist and educate professionals, and partner with internal teams to resolve issues efficiently. The role emphasizes building strong relationships, adaptability to evolving processes, and proactive problem-solving while supporting pre/post onboarding activities

Qualifications

• HS diploma or GED; BS/BA degree preferred.
• Working knowledge of MS Office Suite and social media platforms.
• Customer service oriented with exemplary interpersonal skills.
• Adaptability to evolving situations.
• Pleasant, helpful yet direct telephone demeanor.
• Ability to relate to a variety of people and build relationships.

Responsibilities

• Create the best possible candidate experience by proposing ideas and improving processes.
• Assist professionals and internal teams with onboarding, payroll, benefits, portal navigation, and tech issues.
• Handle outbound and inbound calls, chats, texts, social posts, and emails.
• Act as a social media ambassador, answering questions and connecting professionals with recruiters.
• Use the applicant tracking system to log issues from request to resolution.
• Educate professionals on processes and manage expectations for assignments.
• Support professionals during pre/post boarding.
• Collaborate with support teams to educate and communicate issues and solutions.
• Perform other duties as assigned.

Skills

MS Office Suite

Social media platforms

Customer service oriented

Interpersonal skills

Adaptability

Phone etiquette

Relationship building

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office

Social media platforms

Job description

Cross Country Healthcare, Inc. is seeking a Care Team Specialist to deliver exceptional customer service to healthcare professionals and coordinate onboarding, payroll, benefits, and portal navigation.

You will use multiple channels to assist and educate professionals, and partner with internal teams to resolve issues efficiently. The role emphasizes building strong relationships, adaptability to evolving processes, and proactive problem-solving while supporting pre/post onboarding activities