Healthcare Support & Onboarding Specialist

Cross Country Healthcare; Oklahoma; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness platform

Local gym access

Job summary

Cross Country Healthcare is seeking a Care Team Specialist to deliver exceptional service to our healthcare professionals. You will help manage onboarding, payroll, benefits, and portal navigation while maintaining excellent rapport and problem resolution across multiple channels.

Responsibilities include advocating for candidates, educating on processes, and collaborating with internal teams to resolve issues efficiently.

Qualifications

• HS diploma or GED; BS/BA degree preferred.
• Working knowledge of MS Office Suite and social media platforms.
• Customer service oriented with a client focus.
• Exemplary interpersonal skills.
• Adaptability to evolving situations.
• Pleasant and helpful yet direct demeanor on the telephone.
• Ability to relate to a variety of people and establish meaningful relationships.

Responsibilities

• Create the best possible experience for healthcare professionals by contributing ideas to improve candidate experience.
• Assist professionals and internal departments with onboarding, payroll, benefits, and portal navigation issues.
• Make outbound and respond to inbound calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with professionals and connecting them with recruiters.
• Use the applicant tracking system to document issues from request to resolution.
• Educate professionals on processes and manage expectations for each assignment.
• Support professionals with pre/post onboarding processes.
• Collaborate with support teams to communicate issues and solutions.

Skills

Interpersonal skills

Customer service oriented

Adaptability

Pleasant demeanor

Relationship building

Education

HS diploma or GED

Bachelor’s degree (BS/BA) preferred

Tools

MS Office Suite

Social media platforms

Job description

Cross Country Healthcare is seeking a Care Team Specialist to deliver exceptional service to our healthcare professionals. You will help manage onboarding, payroll, benefits, and portal navigation while maintaining excellent rapport and problem resolution across multiple channels.

Responsibilities include advocating for candidates, educating on processes, and collaborating with internal teams to resolve issues efficiently.