Healthcare Support & Onboarding Specialist

Cross Country Healthcare; Texas; Presencial; USD 40 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong Wellness platform

Resumo da oferta

Cross Country is seeking a Care Team Specialist to join our team. You will support healthcare professionals by resolving onboarding, payroll, benefits questions, and portal navigation, delivering exceptional customer service and maintaining strong rapport.

You will collaborate with internal departments, handle inquiries via calls, chats, texts, emails, and social media, and contribute ideas to improve the candidate experience while ensuring a smooth pre/post onboarding process.

Qualificações

• HS diploma or GED; BS/BA degree preferred.
• Working knowledge of MS Office Suite and social media platforms.
• Customer service oriented – client focused.
• Exemplary interpersonal skills.
• Adaptability to evolving situations.
• Pleasant and helpful yet direct demeanor on the telephone.
• Ability to relate to a variety of people and establish meaningful relationships.

Responsabilidades

• Create the best possible experience for healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.
• Assist healthcare professionals and internal departments to resolve onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Support professional in pre/post boarding process.
• Work closely with support teams to educate and communicate issues and solutions.
• All other duties as assigned.

Conhecimentos

Customer service

Interpersonal skills

Adaptability

Telephone communication

Relationship building

Formação académica

HS diploma or GED

BS/BA degree preferred

Ferramentas

MS Office Suite

Social media platforms

Descrição da oferta de emprego

Cross Country is seeking a Care Team Specialist to join our team. You will support healthcare professionals by resolving onboarding, payroll, benefits questions, and portal navigation, delivering exceptional customer service and maintaining strong rapport.

You will collaborate with internal departments, handle inquiries via calls, chats, texts, emails, and social media, and contribute ideas to improve the candidate experience while ensuring a smooth pre/post onboarding process.