Healthcare Front Desk Specialist – Patient Care & Scheduling

Foot and Ankle Specialists of the Mid-Atlantic; Rockville (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time Off

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare office. You will be the first point of contact for patients, helping create a positive experience while supporting daily operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, verifying insurance, collecting payments, and maintaining patient records. The role requires attention to detail, empathy, teamwork, and HIPAA compliance.

Qualifications

• High School Diploma or GED required
• 2+ years of administrative support in medical setting preferred
• Knowledge of health insurance processes including pre-authorization and verification preferred
• Excellent customer service and interpersonal skills
• Strong communication, multitasking, and problem-solving abilities
• Ability to maintain confidentiality and HIPAA compliance

Responsibilities

• Greet patients upon arrival and address questions
• Answer calls, provide information, transfer calls and take messages
• Schedule appointments and manage calendars
• Register patients and update demographics and billing information
• Verify insurance eligibility and authorizations for next-day visits
• Maintain patient records and process daily reports and deposits
• Collect payments (deductibles, coinsurance, copays) and assist with OTC sales
• Maintain office supplies and coordinate equipment maintenance

Skills

Customer service

Multitasking

Communication

HIPAA

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare office. You will be the first point of contact for patients, helping create a positive experience while supporting daily operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, verifying insurance, collecting payments, and maintaining patient records. The role requires attention to detail, empathy, teamwork, and HIPAA compliance.