Patient Services Front Desk Specialist

Talentify; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact, delivering a positive patient experience while supporting daily medical office operations.

Responsibilities include greeting patients, scheduling, registration, insurance verification, payments, and data entry. The role requires HIPAA-compliant handling of confidential information and strong customer service in a fast-paced healthcare setting.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction.
• Ability to maintain confidentiality and uphold HIPAA compliance at all times.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update existing patient demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service.
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records to shared files.
• Review billing claims and denials; gather required information from providers or patients to resolve issues.
• Support additional office tasks and projects as needed

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Problem-solving

Attention to detail

HIPAA compliance

Education

High School Diploma or GED

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact, delivering a positive patient experience while supporting daily medical office operations.

Responsibilities include greeting patients, scheduling, registration, insurance verification, payments, and data entry. The role requires HIPAA-compliant handling of confidential information and strong customer service in a fast-paced healthcare setting.