Patient Concierge & Medical Front Desk Coordinator

Talentify; Charles Town (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy office. You will be the first point of contact for patients, handling intake, scheduling, and basic administrative duties to ensure smooth patient flow.

Responsibilities include greeting patients, answering calls, registering new patients, updating demographics, collecting payments, and coordinating with providers.

Qualifications

• High School Diploma or GED equivalent required or preferred.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, CPT codes, and ICD-9/ ICD-10 coding preferred.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update existing patient demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service.
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records to shared files.
• Review billing claims and denials; gather required information from providers or patients to resolve issues.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

HIPAA compliance

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy office. You will be the first point of contact for patients, handling intake, scheduling, and basic administrative duties to ensure smooth patient flow.

Responsibilities include greeting patients, answering calls, registering new patients, updating demographics, collecting payments, and coordinating with providers.